Policy

All tuber & cutting sales constitutes acceptance of all terms herein

Guarantees-Tubers

I guarantee every tuber to be true to it's variety and arrive in the mail with at least one visiable eye. Please inspect your tubers apon arrival and contact me within 48hrs upon receiving at rainbowpatchdahlias@gmail.com with any concerns. I do not guarantee against any virus. This is due to the cost of testing every plant for every known virus that effects dahlias is too high. I do guarantee that all equipment used to divide and handle tubers have been properly sanitized between each plant. Growing stock during the growing season is heavily watched for any potential signs of virus and removed accordingly. I am also not responsible due to, but not limited to, poor growing conditions, shipping, negligence, improper planting or growing practices, weather, virus, or plant performance. I reserve the right to issue a replacement and/or refund should something happen to your order during transit. I will do my best to accommodate per situation but please note that I may or may not be able to replace a tuber depending on stock. All tubers sold are grown on my farm.

Guarantees- Cuttings (all sales final)

I guarantee every cutting to be true to it's variety. Please inspect your cuttings apon arrival and contact me within 24hrs upon receiving at rainbowpatchdahlias@gmail.com with any concerns. I do not guarantee against any virus. This is due to the cost of testing every plant for every known virus that effects dahlias is too high. I do guarantee that all equipment used to take and grow cuttings has been properly sanitized between each plant. Growing stock during the growing season is heavily watched for any potential signs of virus and removed accordingly. I am also not responsible once you have received your cuttings due but not limited to: a lack of experience growing/maintaining/caring for cuttings. Any issues with your cuttings must be sent to me within 24 hrs upon receiving. I am more than happy to help with questions so please don't hesitate to email me.

If a variety fails during storage: a replacement variety, of equal value, or store credit will be offered
By purchasing my cuttings, you agree to their care once received. Please make sure you are set up to care for them until planting time.
If you have an issue with your cuttings during shipping, you have the day you received them to reach out to me. Replacements can be made and/or store credit issued if a physical replacement isn't possible

If no problems are reported after the day your cuttings were received, I am not responsible. Please don't wait to report back to me. Cuttings are still babies and they need tender care early on especially if they arrive struggling..

Sales & Orders

All sales are first-come-first served and all sales are final. Once payment is accepted, orders can not be modified. I reserve the right to issue refunds and cancellations (with notification) if any product becomes unavailable due to unfortunate circumstances. Tubers are not eligible for exchange or refunds.

Cart

Items placed in your cart does not mean they are reserved. Your order is only confirmed when payment is placed. Please be aware that many popular varieties sell out fast, often within in minutes of store opening. I am a small grower with limited sale stock so thank you for understanding.

Limits Per Household

In order to give everyone a fair and equal opprotunity, some of the most sought after varieties will have limits to one or two per household. Dahlias have become so highly sought after and so hard to shop for, that I want to give everyone a chance at growing some of the more popular beauties. My website's shop does not prevent you from going over the limit in your cart so you if go over the limit, your order will be canceled. Varieties will be marked if any household limits are applied.

Order Cancellations

If an order is cencelled due to but not limited to, not fitting within your timeline/planting time of wanting tubers or cuttings, feel like you should have received them by now etc a 20% restocking fee will be charged to cover my costs for fees. I hate to have to put this in here however, I also have family life and do not have the time to send out cuttings or tubers on other people's schedules.

Chargebacks

If a chargeback is submited on your end without having reached out to me first to try and resolve the matter, you will be placed on the "do not sell to list" for any future purchases on my website.

Photos

All photos are taken by myself or by Kevin Volz Photography and are copywrited. Photos may be used with credit given back to Rainbow Patch Dahlias.

Shipping

Please note I only ship within the United States and I use USPS flat rate priorty mail. All tubers are processed and shipped starting in April. I am not resposible for tubers or cuttings once they are received by the USPS. Buyer accepts all responsiblity as once packages leave my hands, their care is out of my control. Should something happen during transit such as but not limited to: missing package, frozen tubers, damage etc, I will do my best to help but please note some varieties may not be able to replaced.

Shipping Rates

Shipping rates are listed below. Due to shopify's shipping settings, I can only offer a flat rate cost instead of per tuber.

$18 flat rate (regardless of prority box size)

Shipping Timeframes

Cuttings start shipping out between late April through the month of May. Sometimes tubers can take a little longer than expected to wake up and thus some orders *might* be shipped out in very early June- if this should be the case for your order, I will reach out to you.
Tubers start shipping in April when the weather is safe to ship. All tubers will be shipped out by May.